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  • Writer's pictureMarty Walt

Reporting a Claim

Updated: May 2, 2023

Reporting a Claim

We will work with you throughout the entire claims process – from initial response through final resolution – to provide fast, caring service and to settle your claim.

Here’s how to report a claim, and what we’ll do for you:

  1. You can report your claim to any of our carriers toll-free, 24 hours a day, 365 days a year.

  2. A claims representative will contact you – generally within two hours of reporting your claim – to schedule an inspection of your vehicle or property and answer any questions you may have about deductibles, what’s covered, or repairs.

  3. For auto claims, we’ll inspect your vehicle’s damage at your convenience. No need to drive all over town to various claim centers or collision shops for “three estimates.”

  4. We will have your vehicle repaired at the shop of your choosing, not ours. If you need help selecting a repair shop, we can suggest one for you.

  5. If you use a carrier-suggested repair shop, you’ll get a Lifetime Guarantee on the repairs, valid for as long as you own or lease the car.

  6. If you need a rental car and your policy covers one, your claims representative can make arrangements for a rental. Keep in mind that rental reimbursement varies based on policy coverages and accident circumstances.

We will work with you to ensure your claim is being handled quickly and properly.


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